Last updated 18 October 2026

Terms of service

These terms cover using the iHelp website and iHelp AI, creating an account, subscribing to iHelp+, and booking support sessions or retainers with us. We've kept them short and in plain English. By using the website or our services you agree to them. Nothing here takes away your rights under UK consumer law.

Who we are

iHelp is an Apple support and advice business run by Alex as a sole trader in Dorset, England. You can reach us at hello@ihelpuk.co.uk. iHelp is independent and isn't affiliated with, or endorsed by, Apple Inc.

Support sessions

We help with Apple devices through troubleshooting, lessons, setup and moving data to new devices, either remotely or in person. We carry out every session with reasonable care and skill, and explain what we're doing as we go.
Remote sessions only happen with your permission. You approve the connection, you can see what we do, and you can end it at any time. They need a working internet connection on your side.
In-person sessions take place at your home or an agreed public place. Travel within 3 miles of our base is included; further out there's a call-out charge, which we'll always confirm before anything is booked.
Please have the passwords and account details we'll need to hand, such as your Apple Account, and back up your devices before a session, especially before setting up or moving to a new device.
If you need to cancel or move a session, please let us know as soon as you can.

Prices and payment

Sessions are charged by time: £30 for 30 minutes or £50 for an hour, plus any call-out charge. We'll confirm the price with you before a session.
You pay on the day by card, using a secure payment page, or by invoice if we've agreed that, in which case it's due by the date on the invoice. Card payments are handled by Stripe; we never see your full card details.
Our prices may change, but a change never affects a session we've already agreed with you.

Retainers

A retainer is a block of support hours paid in advance. The current options are Bronze (6 hours, £280), Silver (10 hours, £450), Gold (14 hours, £600), Platinum (18 hours, £720).
Hours can be used remotely or in person. Call-out charges aren't included in retainer hours.
Hours expire 12 months after you buy them unless you renew within 30 days.
We keep a record of the hours you've used. If you create an iHelp account with the same email address, you can see your balance there.

iHelp AI

iHelp AI gives answers generated automatically by artificial intelligence. They're general information to help you with your Apple devices, not a guarantee, and they can sometimes be wrong. Check important steps on support.apple.com, and back up before making big changes.
You can ask one question a day without an account, and 5 a day with a free account. iHelp+ has higher limits, subject to fair use. We may change these limits, or the AI models we use, to keep the service running well.
Please use it fairly: no attempts to break or overload the service, no automated scraping, and nothing illegal or harmful. We may limit or suspend access if it's misused.
Your questions and our answers are handled as described in our privacy policy.

Your account

Keep your sign-in details to yourself, and give us accurate information.
You can delete your account at any time from your Account page. It removes your saved chats and cancels any iHelp+ subscription straight away.
We may close an account that breaks these terms, and we'll tell you why.

iHelp+

iHelp+ costs £5.99 a month or £49 a year. It's billed in advance through Stripe and renews automatically until you cancel.
You can cancel at any time from your account. You keep iHelp+ until the end of the period you've already paid for.
You can cancel within 14 days of first subscribing for a refund. If you've already used iHelp+ during those 14 days, we may keep a fair amount for what you've used.
If the price changes, we'll tell you in advance, and you can cancel before the new price applies.

Buying advice and affiliate links

Our buying guide and articles are our honest opinion, but prices and availability change quickly, so check them with the retailer before you buy. Some links are affiliate links, which means we may earn a small commission if you buy through them, at no extra cost to you. Anything you buy is a contract between you and the retailer, so their terms apply.

Repairs and other companies

We don't repair hardware. Repairs or services carried out by Apple or anyone else are between you and them, and we aren't responsible for that work.

Our responsibility to you

If a session isn't carried out with reasonable care and skill, tell us and we'll put it right, or refund what you paid for the part that went wrong.
We're responsible for losses that are a foreseeable result of us breaking these terms or not using reasonable care and skill. We aren't responsible for losses that weren't foreseeable, for problems outside our control (such as faults in Apple's software or your internet connection), or for data loss that a backup would have prevented and that wasn't caused by our lack of care.
If you use our services for a business, we aren't responsible for loss of profit, business or opportunity.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Your rights under UK consumer law aren't affected. For advice on them, see Citizens Advice.

Changes to these terms

We may update these terms when our services change. The latest version is always on this page with the date at the top. If a change affects an iHelp+ subscription or a retainer you already have, we'll tell you before it applies.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Contact

Questions about these terms? Email hello@ihelpuk.co.uk.

Support sessions

We help with Apple devices through troubleshooting, lessons, setup and moving data to new devices, either remotely or in person. We carry out every session with reasonable care and skill, and explain what we're doing as we go.

Remote sessions only happen with your permission. You approve the connection, you can see what we do, and you can end it at any time. They need a working internet connection on your side.

In-person sessions take place at your home or an agreed public place. Travel within 3 miles of our base is included; further out there's a call-out charge, which we'll always confirm before anything is booked.

Please have the passwords and account details we'll need to hand, such as your Apple Account, and back up your devices before a session, especially before setting up or moving to a new device.

If you need to cancel or move a session, please let us know as soon as you can.

Prices and payment

Sessions are charged by time: £30 for 30 minutes or £50 for an hour, plus any call-out charge. We'll confirm the price with you before a session.

You pay on the day by card, using a secure payment page, or by invoice if we've agreed that, in which case it's due by the date on the invoice. Card payments are handled by Stripe; we never see your full card details.

Our prices may change, but a change never affects a session we've already agreed with you.

Retainers

A retainer is a block of support hours paid in advance. The current options are Bronze (6 hours, £280), Silver (10 hours, £450), Gold (14 hours, £600), Platinum (18 hours, £720).

Hours can be used remotely or in person. Call-out charges aren't included in retainer hours.

Hours expire 12 months after you buy them unless you renew within 30 days.

We keep a record of the hours you've used. If you create an iHelp account with the same email address, you can see your balance there.

iHelp AI

iHelp AI gives answers generated automatically by artificial intelligence. They're general information to help you with your Apple devices, not a guarantee, and they can sometimes be wrong. Check important steps on support.apple.com, and back up before making big changes.

You can ask one question a day without an account, and 5 a day with a free account. iHelp+ has higher limits, subject to fair use. We may change these limits, or the AI models we use, to keep the service running well.

Please use it fairly: no attempts to break or overload the service, no automated scraping, and nothing illegal or harmful. We may limit or suspend access if it's misused.

Your questions and our answers are handled as described in our privacy policy.

iHelp+

iHelp+ costs £5.99 a month or £49 a year. It's billed in advance through Stripe and renews automatically until you cancel.

You can cancel at any time from your account. You keep iHelp+ until the end of the period you've already paid for.

You can cancel within 14 days of first subscribing for a refund. If you've already used iHelp+ during those 14 days, we may keep a fair amount for what you've used.

If the price changes, we'll tell you in advance, and you can cancel before the new price applies.

Buying advice and affiliate links

Our responsibility to you

If a session isn't carried out with reasonable care and skill, tell us and we'll put it right, or refund what you paid for the part that went wrong.

We're responsible for losses that are a foreseeable result of us breaking these terms or not using reasonable care and skill. We aren't responsible for losses that weren't foreseeable, for problems outside our control (such as faults in Apple's software or your internet connection), or for data loss that a backup would have prevented and that wasn't caused by our lack of care.

If you use our services for a business, we aren't responsible for loss of profit, business or opportunity.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Your rights under UK consumer law aren't affected. For advice on them, see Citizens Advice.