Nick Phillips
Very professional, with an extensive understanding of his subject (practical tech). Highly recommend Alex for his services rendered.
28 Oct 2025
Services & pricing
Troubleshooting, lessons, new-device setup and moving everything across, for iPhone, iPad, Mac and Apple Watch. Remote anywhere in the UK or in person across Dorset, charged by time and without a sales pitch.
12 years
helping people get the most from Apple
200+ customers
including well-known names from music and sport
Nationwide
remote help anywhere in the UK, in person across Dorset
Always current
trained on Apple's own retail courses, on top of every release
For iPhone, iPad, Mac and Apple Watch, at home in Dorset or anywhere in the UK.
New iPhone, iPad or Mac? We'll set it up properly and move your photos, messages, passwords and apps across, so nothing gets left behind.
Something not working as it should? We'll find out why and sort it, whether it's email, Wi-Fi, iCloud or an error message you can't get past.
Step-by-step lessons on the things you actually use, at your own pace and in plain English. Ideal if you're new to Apple or just want more confidence.
Phone full, Mac slow, battery not lasting the day? Most devices can do a lot better with the right settings and a proper tidy-up.
Apple adds new features every year and most people miss the best ones. We'll show you what's worth turning on, and what's changed when an update arrives.
If you'd like someone on call, a retainer gives you hours to use whenever something comes up, remotely or in person.
See retainersMost things can be sorted without a visit, wherever you are in the UK.
Book a session and tell us what's going on. We'll reply, usually within a working day, to arrange a time that suits you.
On a Mac we use Apple's own Screen Sharing, which connects through your Apple Account. You approve the request, so nothing happens without your OK.
You can see everything we do and end the session at any time. We explain as we go, so you know exactly what changed.
iPhone or iPad? We'll agree the easiest way to connect when we book. Rather we came to you? We visit homes across Dorset, and travel within 3 miles of our base is included.
Travel and call-out chargesHelp for individuals and businesses, from quick remote fixes to in-person setup. Pay as you go, or buy hours in advance with a retainer.
Quick help whenever you need it. From troubleshooting to setup, sessions are charged by time and can be remote or in-person.
Pre-purchase hours for long-term support or regular visits. Perfect for ongoing maintenance, migrations, or tuition.
Bronze
Silver
Gold
Platinum
Retainers exclude call-out charges, which you can find here. Support hours expire after 12 months unless renewed within 30 days.
Nick Phillips
Very professional, with an extensive understanding of his subject (practical tech). Highly recommend Alex for his services rendered.
28 Oct 2025
Ann Cowan
Alex was really helpful when I needed help with my printer. He is very knowledgeable and I won’t hesitate to ask him to help me again in the future. He was recommended to me by friends. Many thanks Alex.
24 Feb 2026
Hi, I'm Alex.
I've spent twelve years helping people with their Apple devices, and a lot longer than that following Apple closely, from the big events to the small details most people miss. That passion turned into a career, starting at an Apple Premium Reseller in Dorset, and eventually into iHelp. I still train on Apple's own retail courses, so I'm on top of every release. When you come to iHelp you deal with me directly, so you get someone who cares, knows their stuff and will always give you a straight answer.
Tell us what's going on and we'll come back to you with the best way to sort it. Quick questions are free with iHelp AI.
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